1 of 1
Story summary
- Kathleen Bryson, 80, fell outside her home in Catchgate, County Durham, at about 11:20 am on Tuesday.
- Karl Bryson called North East Ambulance Service at 12:10 pm.
- No ambulance arrived by 2 pm despite the call.
- An ambulance finally reached the scene at 3:34 pm, according to service logs.
- Deputy COO Vicky Court apologized, citing high demand and promised a review of the incident.
