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Story summary
- Amazon.com launches Alexa for Shopping verification tool for U.S. customers to check suspected messages.
- About 360,000 customers each year ask Amazon whether a claimed Amazon message is real.
- Alexa compares the described text, email or call with Amazon’s records and confirms legitimacy if matched.
- If no match, Alexa advises checking orders in the app, contacting support, or resending details via email or web form.
