Full Breakdown
Alleged Passport-Scanning “Scam” at Delhi’s IGI Airport Duty-Free Shop
By Drooid · · How we work
Couple’s Allegations and Video Evidence
Pooja Tomarr Sikarwar, an Indian citizen residing in the United States, posted an Instagram video in early September 2026 describing an incident at Terminal 3 of Indira Gandhi International Airport (IGI). She said that after the family cleared immigration and one member purchased a bottle of liquor at the first duty-free outlet, staff scanned the passports of the purchaser, her nine-month-old baby and a toddler who had not bought anything.
Sikarwar’s husband confronted the staff, who reportedly replied that the scans were performed to check for “offers.” He cited an example in which a chocolate purchase would trigger a 10 % discount on another chocolate, questioning the relevance of such an offer to passport scanning. The couple expressed concern that the practice might enable smuggling of goods under the names of non-purchasing passengers or facilitate unauthorised collection of personal data.
Airport’s Official Response
Delhi Airport’s official Instagram account acknowledged the allegation, stating that any unauthorised or inappropriate handling of passengers’ passports and personal information is a serious concern. The airport said it would “regret the inconvenience caused” and requested that Sikarwar share her contact details and passport information via a designated “Contact Us” page so that the matter could be investigated. A follow-up post, dated September 11, 2026, indicated that the airport would get in touch with the couple to understand the incident in detail and take appropriate action if the allegations proved true.
Verbatim Quotes
- “Indira Gandhi Airport, jo Dilli mein hai, IGI jisko kehte hain, uspe saare scams ki limit cross ho gayi hai,” — Pooja Tomarr Sikarwar, response the official
- “Indira Gandhi Airport mein saare scams ki limit cross ho gayi hai (All limits of scams at Indira Gandhi Airport have been crossed),” — Dear Pooja
Context and Potential Implications
The couple’s video sparked discussion among other Instagram users, some of whom claimed to have experienced similar requests for passport details at airports or on flights. One commenter suggested that such practices could create a negative impression among international travellers and affect India’s image. While the couple’s concerns focus on possible data misuse and smuggling, no evidence has been presented confirming that any illicit activity occurred as a result of the scans.
Official Statements & Responses (Summary)
- Airport Authority: Acknowledged the allegation, expressed regret, and pledged a thorough investigation. Requested additional information from the complainant.
- Duty-Free Operator: Responded in the comments, expressing regret for the inconvenience and asking for order details to intervene.
Both entities have indicated that corrective or disciplinary measures will be taken if the investigation confirms any wrongdoing.
Outstanding Questions
- The precise purpose of scanning passports of non-purchasing family members remains unclear.
- No independent verification of the staff’s “offer-checking” explanation has been provided.
- It is not yet known whether any data collected during the scans was stored or used beyond the immediate transaction.
The investigation announced by the airport is the next step in determining whether the practice constitutes a breach of privacy regulations or airport policy.