Story perspectives
Cabinet Office Orders Civil Service Pension Insourcing After Delays
By Drooid · · How we work
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Story summary
- Capita’s December 2025 takeover of the Civil Service Pension Scheme triggered months-long payment delays for widows of UK civil servants.
- The backlog grew to over 120,000 cases by early February 2026.
- Cabinet Office called the service “completely unacceptable” and announced plans to insource the scheme and add staff.
- Anne Sinclaire waited six months after her husband Brian died in March 2026 before receiving a lump-sum payment.