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Story summary
- British Foreign Office appointed former minister Alistair Burt as special envoy for detained citizens.
- Burt said he cannot make policy and will leave decisions to the foreign secretary and prime minister.
- He will meet new foreign secretary Ed Miliband this week to discuss complex cases.
- Nazanin Zaghari-Ratcliffe warned quiet diplomacy could become an excuse for inaction.
- Burt admitted mishandling Matthew Hedges’s case and thanked Hedges for sharing his experience.