Story perspectives

Barclaycard Apologizes After Wrong Email Caused 13-Month Notices

By Drooid · Sep 16, 2026, 10:35 AM UTC · How we work

Summary

Story summary

Barclaycard removed the complainant’s email from a mistaken credit-card account 13 months after it was reported.
The complainant first received an email claiming a successful Barclaycard application they never submitted.
Customer-service said the issue was a simple typo and promised to delete the email address.
Overdue-payment notices continued because the account belonged to a different person with a similar name.
Barclaycard later apologized and offered £200 compensation for the inconvenience.

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Story summary

Barclaycard removed the complainant’s email from a mistaken credit-card account 13 months after it was reported.
The complainant first received an email claiming a successful Barclaycard application they never submitted.
Customer-service said the issue was a simple typo and promised to delete the email address.
Overdue-payment notices continued because the account belonged to a different person with a similar name.
Barclaycard later apologized and offered £200 compensation for the inconvenience.