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M&S Says List-Based Shoplifting Hits Shropshire Stores Daily

By Drooid · · How we work

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Story summary
  • Marks & Spencer manager Elisa Lewis says thieves use lists to steal thousands of pounds.
  • Shoplifting occurs daily, sometimes hourly, at Lewis’s Shropshire stores.
  • M&S imposes lifetime bans on caught shoplifters, which Lewis believes deters younger offenders.
  • Staff sometimes place suspected thieves in an in-house detention room to assess motivations.
  • The first trading hour and the Christmas run-up are peak periods for shoplifting.