Story perspectives
NATS software defect cancels 2,000 flights, Heidi Alexander orders review
By Drooid · · How we work
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Story summary
- UK National Air Traffic Services (NATS) software defect cancelled over 2,000 flights.
- The defect occurred at 10 am on 8 September.
- Staff noticed the problem two and a half hours later.
- Transport Secretary Heidi Alexander called the disruption “completely unacceptable” and ordered an independent CAA review.
- Airlines UK chief executive Tim Alderslade demanded immediate compensation from NATS.
