Story perspectives

Senate report recommends Triple Zero network overhaul after Optus outage

By Drooid · Sep 21, 2026, 7:58 AM UTC · How we work

Summary

Story summary

Senate inquiry recommended stripping Telstra of responsibility for the Triple Zero emergency-call network.
The report proposed nationalising Triple Zero oversight and mandating domestic roaming.
It urged a text-based emergency option and automatic compensation for outage victims.
Penalties rose to $30 million and new outage-reporting registers were introduced.
The September 18, 2025 Optus outage caused 75 percent of 605 Triple Zero calls to fail, linked to two deaths.

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Story summary

Senate inquiry recommended stripping Telstra of responsibility for the Triple Zero emergency-call network.
The report proposed nationalising Triple Zero oversight and mandating domestic roaming.
It urged a text-based emergency option and automatic compensation for outage victims.
Penalties rose to $30 million and new outage-reporting registers were introduced.
The September 18, 2025 Optus outage caused 75 percent of 605 Triple Zero calls to fail, linked to two deaths.