Full Breakdown
Ticketing System Outage Disrupts San Diego International Airport Operations
By Drooid · · How we work
Core Disruption and Immediate Impact
On Tuesday morning, an IT outage crippled the ticketing systems at San Diego International Airport, forcing airlines to revert to manual check-in procedures at both terminals. The problem was first identified around 5:30 a.m., prompting airport officials to direct passengers to use iPads or paper tickets while the electronic system remained offline. Flights continued to arrive and depart, but travelers faced long lines and crowded terminals as check-in times stretched. One passenger, Kathy Morrison, entered the queue at approximately 6 a.m.; three hours later she was still awaiting service.
Airport Response and Passenger Guidance
Nicole Hall, the airport’s media spokesperson, confirmed that the airport stayed open despite the technical issue and that each airline was handling its own check-in process. An airport communications specialist reiterated that the cause of the outage was under investigation and that no estimate existed for full system restoration. The airport issued advisories—first posted on social media around 8:30 a.m.—urging travelers to arrive early, monitor flight status via airline apps, and be prepared for possible delays.
Passenger Experiences
Travelers reported incremental delays of roughly 15 minutes, with some lines moving only a few feet over half-hour periods. James Rudicil, visiting from Michigan, described the sluggish progress of the queue, while Morrison expressed uncertainty about making her flight. Viewers and commuters were repeatedly reminded to allow extra time and to expect crowds throughout the morning.
Verbatim Quote
- “This line right here has moved about two feet in the last 30 minutes.” — James Rudicil, passenger