1 of 1
Story summary
- HEART resolved a 911 trespass call with unarmed responders.
- HEART launched in 2022 and has answered over 25,000 911 calls.
- A Duke University study linked HEART to higher 911 call volume, indicating increased public trust.
- Research Triangle Institute found fewer arrests and rarely needed police backup after HEART deployment.
- Former chief Patrice Andrews helped launch HEART despite police worries about protecting unarmed staff.