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Story summary
- Binh Tran, a Canadian woman, lost $9,800 after a fraudster impersonating TD Bank told her to withdraw cash in March.
- She withdrew cash, signed a liability form, and deposited the money into a bitcoin machine using a number matching TD’s website.
- TD Bank refused reimbursement, saying it never asks customers for passwords or bitcoin purchases.
- Tran will appeal the decision to the federal banking ombudsman, calling the loss her retirement nest.
