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Story summary
- New Home Quality Control identified 150 defects in Georgina and Charles Barnes' newly built home.
- Defects included incorrectly installed fire barriers, evidence of a prior leak, and extremely poor workmanship.
- Founder John Cooper started the Swansea firm after becoming frustrated with concealing issues from customers.
- A Home Builders Federation survey in March 2025 found 93.7% of new-build buyers reported defects.