Story perspectives
Phishing attack triggers thousands of fake Booking.com reservations
By Drooid · · How we work
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Story summary
- Victoria Pollard says her Exeter firm received thousands of fake Booking.com reservations after a phishing attack.
- Booking.com apologised, removed the affected listings and offered relocations, refunds or free cancellations to impacted guests.
- Pollard lost access to her Booking.com account in August, causing genuine reservations to be missed.
- Pollard spent up to 12 hours each day working to resolve the fake reservation problem.