Story perspectives

Meta permanently disables Jasmine Ault’s Instagram, Facebook accounts

By Drooid · Oct 1, 2026, 2:15 PM UTC · How we work

Summary

Story summary

Meta permanently disabled Jasmine Ault’s Instagram and Facebook accounts, erasing 20 years of digital memories.
Meta’s AI chatbots rejected Ault’s appeal, closed the ticket and said she reached support limits.
Premium and Max verification tiers cost $150 and $500 per month and promise a live-agent call.
Legal scholar Jon Festinger said Canadians could sue for damages if deleted accounts harm business activities.

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Story summary

Meta permanently disabled Jasmine Ault’s Instagram and Facebook accounts, erasing 20 years of digital memories.
Meta’s AI chatbots rejected Ault’s appeal, closed the ticket and said she reached support limits.
Premium and Max verification tiers cost $150 and $500 per month and promise a live-agent call.
Legal scholar Jon Festinger said Canadians could sue for damages if deleted accounts harm business activities.