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Story summary
- Air Canada will reimburse Carol $926 and refund 212 CAD in taxes for her canceled return segment.
- A two-hour Toronto departure delay caused her to miss the Frankfurt connection.
- Air Canada rebooked her on a TAP flight via Lisbon after the missed connection.
- She bought a TAP ticket home for 1,138 CAD after repeated failed calls.
- Air Canada granted Carol 10,000 Aeroplan points as goodwill.
