Full Breakdown
Sudden Closure of Hotstone Yoga Chain in Hong Kong
By Drooid · · How we work
Sudden Closure of Hotstone Yoga Chain
The notice, signed by a law firm appointed by the company, indicated that no classes, treatments, or packages would be offered after the closure and that staff would receive their September salaries as usual.
Chain Background and Expansion
Established in 2016, Hotstone Yoga opened its first studio in Kwun Tong before adding a branch in Tsuen Wan. The chain later expanded to Central, Causeway Bay, Jordan, Kwun Tong, Tsuen Wan, and Sha Tin, marketing itself as Hong Kong’s first provider of hot stone yoga—a variant practiced in heated rooms to stimulate blood flow.
Consumer Complaints and Financial Impact
The Consumer Council reported receiving 286 complaints related to the shutdown, involving roughly HK$3.9 million in prepaid fees. A self-identified “victims’ group” of former students is said to have about 500 members. Individual complainants described unused lesson packages valued at approximately HK$5,000 to HK$11,800, with some still being sold by staff despite the announced closure.
Official Responses and Ongoing Investigation
The Consumer Council confirmed the volume of complaints and noted that the Customs department has opened an investigation into the matter. The law firm’s notice assured employees they could consult relevant government departments regarding their rights. No further comment was provided by Hotstone Yoga’s management.
Potential Implications for Consumers
The abrupt termination of services and the large sum of prepaid fees have raised concerns about consumer protection in Hong Kong’s fitness sector. The investigation by Customs may determine whether any fraudulent activity occurred, while the Consumer Council’s involvement highlights the regulatory mechanisms available to address such disputes.