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Story summary
- Tui River Cruises replaced a Danube sailing with coach transfers and hotel stays after extreme heat lowered water levels.
- David Mallon and five companions cancelled the 21 September cruise and booked a last-minute holiday to Kos.
- Mallon filed a complaint with Tui and threatened small-claims court action for a refund.
- Tui spokesperson said each sailing was reviewed individually, apologized, but offered no refund under standard booking conditions.