Story perspectives

Woolworths NZ cuts 130 customer-care jobs, shifts Auckland support

By Drooid · Oct 9, 2026, 3:20 AM UTC · How we work

Summary

Story summary

Woolworths New Zealand cut 130 customer-care jobs and moved Auckland support to Sydney.
Managing director Sally Copland said the business must run efficiently to keep prices low.
Revenue grew from $6.5 b to $7.9 b (22.6%) between 2017 and 2023.
Net profit fell from $205 m in 2021 to $73 m in 2023.
$1.6 b impairment and $14 m PPE write-down caused a $60 m loss in 2024.

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Story summary

Woolworths New Zealand cut 130 customer-care jobs and moved Auckland support to Sydney.
Managing director Sally Copland said the business must run efficiently to keep prices low.
Revenue grew from $6.5 b to $7.9 b (22.6%) between 2017 and 2023.
Net profit fell from $205 m in 2021 to $73 m in 2023.
$1.6 b impairment and $14 m PPE write-down caused a $60 m loss in 2024.