Cybersecurity Issue Forces Ahold Delhaize’s U.S. Grocery Websites Offline

Ahold Delhaize, the Dutch parent of several U.S. grocery chains, announced that a network “security issue” required taking portions of its digital infrastructure offline. The outage affected the websites and mobile apps of Stop & Shop, Hannaford, and Giant Food, leaving them inaccessible to customers. Store-level functions such as refrigeration, point-of-sale systems, and in-store pharmacy and fuel services continued to operate, according to a company spokesperson. The company’s maintenance pages directed shoppers to third-party delivery platforms (DoorDash, Uber Eats, Instacart) for ordering while the internal systems were being secured.

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Hannaford’s statement echoed this, confirming that its website, app, and “To Go” pickup and delivery services were impacted but that physical stores stayed open. Giant Food advised customers that unfulfilled online orders would be refunded and suggested using external delivery apps for purchases.

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Customers attempting to place orders through the affected websites or apps were presented with maintenance messages and offered refunds for any unfulfilled transactions. The companies directed shoppers to alternative ordering channels, including third-party delivery services, to maintain access to groceries during the outage. No disruptions were reported in store refrigeration or point-of-sale operations, limiting the incident’s effect to digital ordering channels.

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• “We apologize for the inconvenience and appreciate our customers’ patience and understanding. We’ll provide an update once the issue has been resolved.” — Giant Food

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