Full Breakdown
Ahold Delhaize Takes Key Online Services Offline After Network Security Incident
By Drooid · · How we work
Core Event
On Oct 13, 2026, Ahold Delhaize, the Netherlands-based parent of several U.S. supermarket chains, announced that a “network security incident” forced the company to deliberately shut down critical digital systems. The outage affected the websites, mobile apps, and “To Go” pickup and delivery platforms for Hannaford, Stop & Shop, Food Lion, and Giant Food Stores. Physical stores across the United States and Europe remained open for shoppers.
Impact on Brands
- Hannaford – website, app, and Hannaford To Go services unavailable.
- Stop & Shop – all online ordering and pharmacy services offline; stores, pharmacies, and gas stations continued normal hours.
- Food Lion – website and app displayed a downtime notice; customers redirected to Instacart, DoorDash, and Uber Eats for delivery, with refunds promised for unfulfilled online orders.
- Giant Food Stores – website taken down as a precaution; European brand sites also offline.
The incident follows earlier cyberattacks on Ahold Delhaize reported in 2024 and 2008, but the company said there is currently no evidence that customer or employee data was accessed.
Official Statements & Responses
The company emphasized that stores are open and serving customers, and it is working with internal teams, external cybersecurity experts, and relevant authorities. No timeline was provided for restoring the affected digital services.
Verbatim Quote
“We recognize that these actions have caused disruption for customers, associates and partners, but protecting our infrastructure in the best interest of our customers, associates and partners is a top priority,” — Ahold Delhaize
What’s Next
Ahold Delhaize indicated ongoing investigation and remediation efforts but did not specify a target date for re-enabling the online platforms. The company pledged to keep customers informed as the situation evolves.