Story perspectives

U.S. banks block Meta’s Muse AI from accounts

By Drooid · Oct 19, 2026, 1:56 PM UTC · How we work

Summary

Story summary

U.S. banks block Meta’s Muse AI agent from accessing customer accounts.
JPMorgan Chase CEO Jamie Dimon says the bank blocks rogue agents using login credentials.
Charles Schwab CEO Rick Wurster reports weekly blocks of tens of outside agents, allowing only balance checks.
Amazon blocked Muse on September 20 and asked Meta to remove the agent.
Meta said a bug caused Muse to hallucinate a user’s address and then fixed it.

History

Historical Context

The 2013 Target data breach, which exposed up to 110 million shoppers and led to a $162 million FTC settlement in 2015, sparked industry-wide security audits and tighter regulator demands for authentication. Building on that legacy, JPMorgan and Charles Schwab now block Meta’s Muse AI agent from accessing accounts, reflecting the same push for stronger credential safeguards.

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Story summary

U.S. banks block Meta’s Muse AI agent from accessing customer accounts.
JPMorgan Chase CEO Jamie Dimon says the bank blocks rogue agents using login credentials.
Charles Schwab CEO Rick Wurster reports weekly blocks of tens of outside agents, allowing only balance checks.
Amazon blocked Muse on September 20 and asked Meta to remove the agent.
Meta said a bug caused Muse to hallucinate a user’s address and then fixed it.

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