Story perspectives

Apple rolls out Presto tech to verify sealed iPhone returns

By Drooid · Oct 26, 2026, 6:26 PM UTC · How we work

Summary

Story summary

Apple Store clerks will verify unopened iPhone returns using new security technology.
The system, built on Apple’s Presto platform, arrived in stores in October and is now operational.
It scans sealed iPhone packages to confirm functionality before restocking, allowing refunds without opening boxes.
Bloomberg reporter Mark Gurman, citing anonymous sources, said the rollout could deter scammers and aid legitimate returners.

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Story summary

Apple Store clerks will verify unopened iPhone returns using new security technology.
The system, built on Apple’s Presto platform, arrived in stores in October and is now operational.
It scans sealed iPhone packages to confirm functionality before restocking, allowing refunds without opening boxes.
Bloomberg reporter Mark Gurman, citing anonymous sources, said the rollout could deter scammers and aid legitimate returners.