Full Breakdown
Texas Roadhouse Customer Warns of Repeated Steak Mix-Ups at Illinois Location
By Drooid · · How we work
Incident Overview
A frequent patron of the Texas Roadhouse in Forsyth, Illinois, posted a TikTok video that has amassed tens of thousands of views after alleging that he received a cheaper cut of beef than the filet mignon he ordered on three separate visits. The customer, Kenneth Card, says the restaurant served him an 8-ounce sirloin steak—priced at $19.49—when he had paid for an 8-ounce filet mignon, which costs $29.99 at that location.
Customer Background & Claim
Card, who works in hotel and restaurant kitchens, says his experience with steak preparation gives him confidence in identifying cuts. He reports visiting the Forsyth restaurant roughly weekly for over a year and having built a rapport with staff. According to his account, the first alleged mix-up was noticed and corrected after he raised the issue; the second time he ate the steak without comment; and on the third occasion he again ordered a filet mignon, confronted a manager, and was offered a replacement after staff confirmed the error. Card’s video emphasizes his desire to alert other diners that they may not be receiving what they pay for.
Restaurant Response
The spokesperson added that management “quickly made it right” and that employees are instructed to double-check food for quality and accuracy before it leaves the kitchen. The company also encourages customers who suspect they received the wrong steak or were overcharged to notify their server immediately so the issue can be addressed.
Pricing Context
The restaurant’s publicly listed menu shows the 8-ounce sirloin at $19.49 and the 8-ounce filet mignon at $29.99 for the Forsyth location. The price differential of roughly $10 underscores the significance of the alleged substitution for diners paying premium prices.
Consumer Guidance
The incident highlights the importance of verifying orders at the point of service, especially when higher-priced menu items are involved. Texas Roadhouse’s stated policy of on-the-spot correction and staff double-checking aims to mitigate such errors, but the viral claim suggests that some patrons may still experience inconsistencies.