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Federal agency satisfaction drops to 68.6, first decline

By Drooid · Oct 29, 2026 · How we work

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Citizen satisfaction with U.S. federal agencies fell to 68.6, the first decline since 2021.
ACSI attributes the drop to a net loss of about 264,000 federal employees since the second Trump administration.
The State Department posted its biggest score increase, driven by a 2024 online passport portal handling over half of renewals.
The Small Business Administration saw a 9% satisfaction decline, the steepest drop, after cutting its workforce by 43%.

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Citizen satisfaction with U.S. federal agencies fell to 68.6, the first decline since 2021.
ACSI attributes the drop to a net loss of about 264,000 federal employees since the second Trump administration.
The State Department posted its biggest score increase, driven by a 2024 online passport portal handling over half of renewals.
The Small Business Administration saw a 9% satisfaction decline, the steepest drop, after cutting its workforce by 43%.