Story perspectives
Starbucks Ends Open Restroom Policy Amid Sales Strategy Shift
1/15/2025
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Story summary
- Starbucks will now require a purchase for restroom access, ending its 2018 open-door policy.
- This change seeks to boost sales and reduce non-paying customer traffic, aligning with CEO Brian Niccol's strategy.
- New regulations prohibit panhandling and outside alcohol, with staff receiving training on enforcement.
- The policy underscores the broader challenge of limited public restroom availability in the U.S.
