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Sage Pauses AI Assistant Over Customer Data Exposure

1/20/2025

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Summary

Story summary

Sage Group plc has paused its AI assistant, Sage Copilot, after it inadvertently exposed customer data during an invoice query. While the company labeled the incident a "minor issue," they reassured that no GDPR-sensitive information was compromised. Launched in February 2024, Sage Copilot is designed to streamline accounting tasks while prioritizing security and compliance.

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Story summary

Sage Group plc has paused its AI assistant, Sage Copilot, after it inadvertently exposed customer data during an invoice query. While the company labeled the incident a "minor issue," they reassured that no GDPR-sensitive information was compromised. Launched in February 2024, Sage Copilot is designed to streamline accounting tasks while prioritizing security and compliance.