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UPS Ends SurePost with USPS, Boosts Rates by 9.9%

2/2/2025

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Summary

Story summary

UPS CEO Carol Tomé announced the end of SurePost deliveries with the U.S. Postal Service due to service risks and rising costs.
Starting in 2025, UPS will manage all SurePost deliveries internally and has raised rates by 9.9%.
This transition may result in customer churn, but UPS is focused on maintaining service quality and financial stability.
The company redirected 660 basis points of SurePost volume back to its network, significantly increasing delivery stops.

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Story summary

UPS CEO Carol Tomé announced the end of SurePost deliveries with the U.S. Postal Service due to service risks and rising costs.
Starting in 2025, UPS will manage all SurePost deliveries internally and has raised rates by 9.9%.
This transition may result in customer churn, but UPS is focused on maintaining service quality and financial stability.
The company redirected 660 basis points of SurePost volume back to its network, significantly increasing delivery stops.