Back to today’s briefing

Story perspectives

NatWest Invests £3.5bn in AI, Boosts Customer Satisfaction 150%

2/2/2025

50 9

Summary

Story summary

NatWest is revolutionizing banking with a £3.5bn investment in generative AI, led by Chief Digital Information Officer Wendy Redshaw. The AI assistant, Cora+, has already boosted customer satisfaction by an impressive 150% in initial trials, showcasing the transformative power of AI while navigating the critical challenges of safety and accuracy in regulated sectors.

1 of 1

Story summary

NatWest is revolutionizing banking with a £3.5bn investment in generative AI, led by Chief Digital Information Officer Wendy Redshaw. The AI assistant, Cora+, has already boosted customer satisfaction by an impressive 150% in initial trials, showcasing the transformative power of AI while navigating the critical challenges of safety and accuracy in regulated sectors.