Story perspectives

Calls for Triple Zero Modernization Amid Ongoing Outages

1/29/2026

Summary

Story summary

Carol Bennett, CEO of the Australian Communications Consumer Action Network, said the government has failed to ensure the reliability of the Triple Zero system and called for modernization, including a national SMS service.
Her comments follow outages and compatibility issues affecting emergency calls, with telecommunications expert Mark Gregory urging regulatory reform.
Apple previously claimed its software updates would improve connectivity to emergency services, but issues persist.

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Story summary

Carol Bennett, CEO of the Australian Communications Consumer Action Network, said the government has failed to ensure the reliability of the Triple Zero system and called for modernization, including a national SMS service.
Her comments follow outages and compatibility issues affecting emergency calls, with telecommunications expert Mark Gregory urging regulatory reform.
Apple previously claimed its software updates would improve connectivity to emergency services, but issues persist.