Full Breakdown
Apple Halts iOS Updates Amid Network Issues for Older iPhones
1/29/2026, 12:46:15 PM
Core Event: Apple Stops Signing iOS Updates
Apple has halted the signing of several iOS updates released on January 26, 2026, affecting older iPhone and iPad models. The updates included iOS 12.5.8, iOS 15.8.6, iOS 16.7.13, and iOS 18.7.4, which were intended to maintain core services and fix an issue preventing emergency calls. However, the iOS 16.7.13 update caused network connectivity problems for users of the iPhone 8, iPhone 8 Plus, and iPhone X, leading to an inability to make emergency calls to Australia's Triple Zero (000) service.
Background & Context: Purpose of the Updates
The updates aimed to ensure that services like iMessage and FaceTime would continue functioning beyond January 2027, when an expiring security certificate would otherwise disrupt these services. Despite their intended purpose, the updates did not address any security vulnerabilities or introduce new features.
Key Figures & Groups: Telstra and Apple
Telstra, an Australian telecommunications company, reported the connectivity issues and advised users of affected devices to delay software updates until the problems were resolved. Apple responded by pausing the updates and later reinstated the signing of iOS 12.5.8, iOS 15.8.6, and iOS 18.7.4, while iOS 16.7.13 remained unsigned.
Criticism & Opposition: Concerns Over Emergency Services
Public confidence in the Triple Zero emergency service has been shaken due to recent outages and device compatibility issues. Carol Bennett, CEO of the Australian Communications Consumer Action Network, emphasized the need for a more resilient emergency communication system. Shadow Minister for Communications Melissa McIntosh criticized the federal government for the potential public safety risks posed by the software issues.
Official Statements & Responses
Telstra confirmed it was investigating the issue and working closely with Apple. A spokesperson stated, "We're currently investigating an issue preventing some older Apple devices from connecting to our network, including calls to 000." Apple acknowledged the problem and indicated that a fix would be rolled out soon.
What's Next: Ongoing Investigations and Fixes
As of January 29, 2026, Apple had released a patch to resolve the connectivity issues for the affected iPhone models. Users were advised to connect to Wi-Fi to receive the update automatically. The situation remains under scrutiny, with ongoing investigations into the broader implications for emergency services and device compatibility.
Conflicting Reports & Gaps
While Telstra has confirmed the issue affects users of specific iPhone models, it has not provided exact numbers of impacted customers. Additionally, it remains unclear if other networks or devices are experiencing similar problems.
Verbatim Quotes
- “We're working on this as a priority with Apple and will share updates as we have them.” — Telstra Spokesperson
- “It is a top public safety priority that we strengthen and modernise the Triple Zero system.” — Carol Bennett, CEO of Australian Communications Consumer Action Network
- “If you are impacted by this issue, please ensure you take steps to find an alternative way to communicate with family, friends or emergency services.” — Melissa McIntosh, Shadow Minister for Communications
