Full Breakdown
Incident Involving Blind Woman and Police on Edinburgh Bus
2/16/2026, 7:53:14 PM
Overview of the Incident
On January 31, 2023, Jess Mill, an 88-year-old blind woman from Leith, Edinburgh, experienced a distressing incident on a Lothian Buses vehicle. Mill claims she was forcibly removed from the bus by police after struggling to locate her concession card for free travel. The bus driver, reportedly losing patience, insisted she exit the bus when she could not find her pass.
Sequence of Events
According to Mill, after she failed to present her concession card, the driver demanded she pay the fare or leave the bus. Mill attempted to find her pass by emptying her handbag, but the driver refused to accept it and called the police when Mill did not comply. The police arrived and physically removed her from the bus, leading to Mill sustaining a bruised leg and feeling vulnerable.
Reactions and Statements
Mill expressed her disbelief at the treatment she received, questioning the appropriateness of police involvement in such a situation. She stated, “Is that really what we’re paying the police service to do, to bully and intimidate old, vulnerable people?” She recounted the moment she was pulled from the bus, stating, “I must have blacked out for a few seconds... I was baffled and crying.” Mill emphasized that most drivers treat elderly passengers with kindness, contrasting her experience with that of a more compassionate driver she regularly encounters.
Official Responses
A spokesperson for Lothian Buses confirmed the incident occurred and stated that they are cooperating with Police Scotland regarding the matter. However, they did not provide additional comments on their policy concerning vulnerable passengers. Police Scotland acknowledged the incident but reported no injuries and indicated that no further police action would be taken.
Criticism of the Incident
Mill's experience has raised concerns about the treatment of vulnerable individuals in public transport settings. She criticized the bus driver’s decision to call the police instead of assisting her, stating, “What was the point of the driver making everyone else wait for another bus because he didn’t want to drive me home?” This incident highlights the need for sensitivity and appropriate responses when dealing with elderly and disabled passengers.
Conclusion
The incident involving Jess Mill has sparked discussions about the treatment of vulnerable individuals in public transport and the role of police in such situations. Mill is now seeking an apology for her experience, which she describes as humiliating and distressing. The case underscores the importance of compassion and understanding in public service roles, particularly when interacting with those who may require additional support.
