Full Breakdown
Clearnetworx Internet Outage Affects Multiple Regions
4/7/2026, 11:54:36 AM
Overview of the Outage
On Monday, a significant internet outage impacted Clearnetworx customers across Durango, Cortez, Farmington, and Pagosa Springs. The disruption began around 3:30 p.m. and lasted approximately 3½ hours, with service being restored shortly before 7 p.m. Clearnetworx spokeswoman Sara McCombs confirmed that the outage primarily affected the provider's Fast Track circuit in the Durango and Farmington areas, with additional reports from Cortez and Pagosa Springs.
Investigation into the Cause
As of 5 p.m. on the day of the outage, Clearnetworx engineers were actively troubleshooting the issue. McCombs indicated that the cause of the outage had not yet been determined, and the company was investigating both internal and external factors. The investigation included examining internet lines at Clearnetworx's office and along its utility lines. McCombs noted that the teams were assessing whether the outage resulted from an equipment failure or if it was related to construction activities damaging an internet line. Additionally, an aerial team was deployed to inspect the condition of aerial lines in the affected areas.
Customer Impact and Response
While the outage affected a broad customer base, some home users reported that their service remained operational during the disruption. The company communicated with customers via text messages and emails to inform them of the restoration of service. However, the exact number of customers impacted by the outage has not been disclosed.
Official Statements & Responses
Clearnetworx has not released detailed information regarding the specific cause of the outage. McCombs stated, “We don't have the actual culprit quite yet, but they have some investigating that they’re doing both internally and externally to try to figure that out.” She emphasized the company's systematic approach to diagnosing the issue, indicating that they would determine whether it was an internal equipment problem or related to external factors.
Criticism & Opposition
As of now, there have been no public criticisms or opposition regarding Clearnetworx's handling of the outage. However, the lack of immediate information about the cause and the number of affected customers may lead to customer dissatisfaction in the future.
Conflicting Reports & Gaps
There are currently no conflicting reports regarding the outage; however, the absence of specific data on the number of affected customers and the cause of the outage leaves gaps in the overall understanding of the incident.
What's Next
Clearnetworx is expected to continue its investigation into the outage to prevent future occurrences. Further updates may be provided as the company concludes its assessment of the situation and determines the underlying causes of the disruption.
