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British Gas Fined £112m for Forced Meter Installations

5/15/2026

Summary

Story summary

British Gas will pay up to £112 million, including a £20 million redress fund, after regulators uncovered forced prepayment meter installations.
Ofgem said the company breached licence conditions and banned non-consensual installations in high-risk households.
About 40,000 meters were fitted without permission between 2022 and 2023, prompting consumer groups such as End Fuel Poverty Coalition and Citizens Advice to call for reforms and warn vulnerable families faced winter heat loss.

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Story summary

British Gas will pay up to £112 million, including a £20 million redress fund, after regulators uncovered forced prepayment meter installations.
Ofgem said the company breached licence conditions and banned non-consensual installations in high-risk households.
About 40,000 meters were fitted without permission between 2022 and 2023, prompting consumer groups such as End Fuel Poverty Coalition and Citizens Advice to call for reforms and warn vulnerable families faced winter heat loss.