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Microsoft Halts Dell Windows 11 Update Amid Overheating Issue

7/16/2026

Summary

Story summary

Microsoft blocked the July 14, 2024 Windows 11 KB5101650 update for Dell PCs after Dell reported issues.
The update can cause shutdowns, overheating, and battery drain on Dell devices with Intel processors because of an incompatibility between the Intel Innovation Platform Framework driver and the new Windows USB-C Connection Manager.
Microsoft says the same incompatibility also affects preview update KB5095093 released June 23, 2024, and advises users to roll back until a fix arrives.

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Story summary

Microsoft blocked the July 14, 2024 Windows 11 KB5101650 update for Dell PCs after Dell reported issues.
The update can cause shutdowns, overheating, and battery drain on Dell devices with Intel processors because of an incompatibility between the Intel Innovation Platform Framework driver and the new Windows USB-C Connection Manager.
Microsoft says the same incompatibility also affects preview update KB5095093 released June 23, 2024, and advises users to roll back until a fix arrives.