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Story summary
- Aldi UK replied to Jo Reeves’s complaint about hair in dip with an AI-generated message.
- Reeves from Cotteridge Birmingham found hairs in Aldi’s chicken Caesar loaded dip while her partner was in Worcester hospital.
- Aldi’s spokesperson said the AI-generated reply fell below normal standards.
- Aldi said it will contact Reeves to apologise and resolve the issue.
- Reeves said the AI-generated tone was disappointing and questioned Aldi’s authenticity.
