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Story summary
- Travelodge UK failed a guest after a man entered her room with a key card.
- Barrister Paul Greaney KC led a review of Travelodge’s security after the incident.
- A receptionist gave the key within three minutes despite lacking training, exposing policy flaws.
- Travelodge added a violence-against-women policy and other security changes in March.
- Kyran Smith received a seven-and-a-half-year sentence in January, prompting interim chief executive Ray Reidy to apologize.