Full Breakdown
Travelodge Review Finds Systemic Security Failings After Maidenhead Assault
By Drooid · · How we work
Incident and Review Findings
In December 2022 a woman identified in the report as “Lily” was sexually assaulted at the Travelodge hotel in Maidenhead, Berkshire, after a man obtained a key card to her room. The review noted that the receptionist handed the key to the assailant less than three minutes after he approached the desk, despite having received no training in key-security procedures.
Security Gaps and Statistics
Greaney’s investigation highlighted broader weaknesses across the chain. Room intrusions were reported at nearly one-in-ten Travelodge hotels during the summer, and the review found no policy addressing violence against women and girls.
Official Statements & Responses
Travelodge issued an unreserved apology to Lily and to all guests where the chain had failed. The chain has since introduced new key-handling training and begun work on a dedicated policy for protecting women and girls.
Legal Outcome
The man who obtained the key, Kyran Smith, was sentenced to seven-and-a-half years in prison in January for the assault.
Verbatim Quotes
- “I apologise unreservedly on behalf of Travelodge to all guests where we have failed, and particularly to Lily.” — Ray Reidy, the interim chief executive of Travelodge — Ray Reidy, interim chief executive of Travelodge