Full Breakdown
New Hampshire Woman Locked Inside Urgent-Care Clinic During Asthma Attack
By Drooid · · How we work
Incident Overview
In late September, Tia Chandler, a Keke New Hampshire resident, visited the ConvenientMD urgent-care center in Keene seeking a steroid injection for an asthma attack. While waiting, staff closed the clinic for the night and left the building. Chandler, unaware that the doors had been locked, called out for assistance, attempted to open a door that set off an alarm, and eventually dialed 911. Police were summoned, and she was released after a brief but frightening confinement.
Clinic’s Official Response
The clinic acknowledged that the situation “should never have happened,” noted that corrective steps have been taken to prevent recurrence, and reaffirmed its commitment to providing “high-quality care” in the Keene area for more than a decade.
Patient Reaction
Chandler described the experience as “very shocking” and likened it to a scenario that belongs only in movies. She said the episode left her feeling upset and indicated she is unlikely to return to the clinic, despite having used its services frequently in the past.
Broader Context
The incident highlights potential safety gaps in urgent-care facilities that operate with limited staffing after hours. While no broader pattern has been reported, the episode underscores the importance of clear lock-out procedures and patient-notification protocols to avoid similar occurrences.
Verbatim Quotes
- “I pop my head out and said, ‘Hello? Hello?’ And, then I got a little nervous,” — Tia Chandler
- “Very shocking. Just like, I can’t believe this just happened to me, because literally when I was thinking in my head, sitting there at 8:10, ‘They would never lock me in there. That’s crazy talk,” — Tia Chandler