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Canva Apologizes After AI Edits Photo for Newsletter

By Drooid · Oct 29, 2026 · How we work

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Rhiannon, 30, said Canva’s AI altered her photo in a work newsletter.
The AI smoothed her hard skin, changed her hand position and pink tone, erasing signs of epidermolytic ichthyosis.
Rhiannon saw the edited image before distribution and called the change a jarring moment.
Canva apologized, said it does not automatically retouch photos, and announced an investigation.

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Rhiannon, 30, said Canva’s AI altered her photo in a work newsletter.
The AI smoothed her hard skin, changed her hand position and pink tone, erasing signs of epidermolytic ichthyosis.
Rhiannon saw the edited image before distribution and called the change a jarring moment.
Canva apologized, said it does not automatically retouch photos, and announced an investigation.