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FTC, Seven States Sue Toast Over Deceptive Fees

By Drooid · Oct 30, 2026 · How we work

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Summary

The U.S. FTC and attorneys general of seven states sued Toast Inc. for deceptive billing.
The complaint alleges Toast hid fees, added unauthorized add-ons, and charged a $0.99 online-order fee.
Toast required written notice and multiple department contacts to cancel, causing unexpected termination fees.
One restaurant was billed $5,318.87 after ending a four-year Toast subscription.
The FTC filed the case in the Northern District of California, seeking damages and civil penalties.

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The U.S. FTC and attorneys general of seven states sued Toast Inc. for deceptive billing.
The complaint alleges Toast hid fees, added unauthorized add-ons, and charged a $0.99 online-order fee.
Toast required written notice and multiple department contacts to cancel, causing unexpected termination fees.
One restaurant was billed $5,318.87 after ending a four-year Toast subscription.
The FTC filed the case in the Northern District of California, seeking damages and civil penalties.