Refund and Cancellation Policy

Our 14-day refund guarantee

For a monthly or annual website subscription, request a full refund within 14 calendar days after your first successful paid subscription charge. If you started with a free trial, this period starts when the first payment is taken after the trial, not when you sign up.

You do not need to give a reason to use this guarantee. We will arrange a full refund of that first payment, including the tax charged on it. We do not deduct a Drooid processing or administration fee from this refund.

The date you submit your request determines whether it is within the 14-day window. It does not need to be approved or reach your bank within that window.

This guarantee covers the first paid charge of your subscription. Later renewal payments do not receive an automatic refund under this guarantee; we review other requests individually, without limiting your rights under applicable law or Paddle’s terms.

Free trials and cancellation

Eligible website subscriptions include a 14-day free trial and require a payment method. Cancel before the trial ends to avoid the first subscription charge. If no subscription payment has been taken, there is no subscription payment to refund.

After the trial, subscriptions renew automatically at the selected monthly or annual price plus applicable tax until cancelled. When website checkout launches, you can manage cancellation through your Drooid account or the Paddle customer portal linked in your subscription confirmation email. You can also contact Paddle support.

Cancel ahead of your next payment time: Paddle does not allow subscription changes during the 30 minutes immediately before the next billing time. If cancellation is unavailable or fails, contact support promptly. Check for confirmation that your cancellation has been scheduled.

Ordinary cancellation stops future renewal and generally leaves access available until the end of the current trial or paid billing period. Cancellation alone does not request a refund for a payment already taken.

Uninstalling the app or signing out does not cancel a subscription. Use the billing provider’s cancellation process.

How to request a refund

Contact support@drooid.social, or use the support link in your Paddle receipt or Paddle’s buyer support. Include your purchase email and the receipt or transaction reference, if available, so the payment can be located. Never send your password or full card details.

Paddle is the merchant of record for website purchases and processes the refund. We do not send separate bank transfers. Some requests require Paddle’s review; submitting a request does not mean the payment has already been refunded. An approved refund is returned to the original payment method where possible, and Paddle provides confirmation. Card refunds typically appear within 3–5 working days after processing; bank and payment-method timing can vary.

Once a full refund of a website subscription is approved, we also arrange cancellation of future billing and end the Pro access associated with the refunded subscription. Your Drooid account is not deleted.

Consumer rights and other refund requests

Nothing in this policy removes mandatory consumer rights, including any applicable withdrawal rights or remedies for a product that is faulty or not as described. Longer or additional rights under applicable law remain available.

Contact us about duplicate charges, payments you do not recognize or persistent problems accessing a paid feature. Paddle can also review requests under its own Refund Policy and Buyer Terms. Our guarantee adds to those protections.

App Store and Google Play purchases

The website guarantee above applies to purchases processed by Paddle. Purchases billed by Apple or Google follow the relevant store’s refund and cancellation procedures and your applicable consumer rights, even if you use Drooid on another device.

For an Apple-billed purchase, request a refund through Apple. For a Google Play purchase, use Google Play’s refund request. If you are unsure who billed you, contact Drooid support and we will help you find the right route.